In the coming years, growing competition among customer relationship management (CRM) providers—including technology titans like Microsoft, Salesforce, and Zoho—will cause a fundamental shift in the ...

Our team of writers and researchers review CRM software by rating each product against the key features businesses care about: ease of use; value for money; the ability to scale, plus the depth of ...

Prashanth Krishnaswami, Zoho's global head of market strategy, says different teams can now track proposal progress and provide proactive feedback. Advertisment Customer experience (CX) is no longer ...